Aa app downloaded wrong passenger boarding pass

Just as if you show up to check bags too late. I ran into a similar type situation recently. Luckily the airline emailed a pdf copy to me. Once through I had AA reprint the other boarding passes. The customer was required to check-in before cutoff and he did. The airline has no right to revoke his BP thru any channel until after the scheduled dpt time.

What may have happened is the flight closed early and his BP went poof. What good is a BP if the flight is closed? AA should be ashamed. Plenty of ways that you can check in on time, but not be able to pull up your boarding pass. To avoid last minute connectivity and other such snafus, I always screenshot the boarding pass when I see it.

I add my boarding passes to my iPhone Wallet way before I get to the airport. That does the trick? Also, I always print a boarding pass, just in case. You bought in effect a futures commodity, the right to the seat aboard the aircraft at a certain time.

Most recently, I beat the flight crew to the gate by a minute. I live near a very small airport, though. We all know people who are late or last minute for everything. I stopped flying American Airlines over a decade ago over the same issue.

I got to Miami about in the morning and American took about a half hour to get me my bag to pass through customs. An hour and a half later I finally convinced them to give me a ticket to LAX with a follow on flight to San Diego the next morning. Since the new flight was still hours away I asked for club access, upgrade priority as a distressed passenger, etc and was told basically that AMERICAN policy does not allow for customer service and all my requests were turned down.

So I got to LAX after midnight, rented a car and got home at am instead of 8 PM the previous night as per my itinerary. I flew American one more time to use up my frequent flyer miles and never have, and never will since.

The 45 minute rule appears to be in place so they can sell your seat twice and screw you out of your flight. I had stacks of time at the airport before departure to spend in the Flagship Lounge so I opted for a paper BP at check-in.

The paper version also had the welcome TSA Precheck and Priority AAcess emblazoned on it too, which the on-line version seemed to be lacking.

Apart from that, I was checking my luggage right through to SYD, using a different OW ticket, so a counter stop was necessary in any event. For all the problems there are with United IT, at least you get a BP in the app almost automatically.

Always take a screen shot! Gary, please take the side of the common traveler. Get off the ivory tower. American is clearly in the wrong here. In the AA app, you can definitely check in but then have to go back to your reservation and manually select boarding pass. I check in Always take a screenshot of your mobile boarding pass which will be in your Pictures folder if you are delayed getting into your mail due to bad connection or any other reason.

If the pass needs scrolling I do the top and then the bottom. Gary, this has happened to me a half dozen or so times flying out of DFW. Typical situation is to check in online not through the app , or much more common have my assistant check in for me. Then arrive at the airport, unable to get the boarding pass.

For a first-class passenger with PreCheck, getting to the curb 30 minutes before a flight well after the start of boarding is more than enough time. FWIW, other airlines do not have this issue. I say this also from experience because anything can go wrong. I checked in to and airport one time and I was very early and still barely made the boarding time because of a mix up of names and the airport printed it wrong so security sent me back for them to straighten it out.

Sometimes they can make errors too, we are all human. I would never push it to the last minute for any flight in case there is an issue that needs to be sorted. Why stress yourself? There is no excuse or reason to arrive so close to your flight. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Notify me of follow-up comments by email. Notify me of new posts by email. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since This site is for entertainment purpose only.

It is nice to travel with the knowledge of how safe your luggage is. Passengers can keep track of their items throughout the flight. This app also provides passengers with notifications and reminders of important dates and times.

For example, in case of travel delays and cancellations, departure time reminders and gate changes are communicated to you. Online check-in, whether using app or by visiting the airline website, is convenient to both passengers and the airline.

It is inconvenient in some travelers such as:. When traveling in large groups. Many travel procedures are carried out in such a case, and individual passengers must give out their details for security purposes. Passengers are therefore required to present themselves to American Airlines. Passengers with special needs such as wheelchairs are required to manually check-in as their physical presence is required. It is also the same case when a child is traveling alone since special care will be required.

Passengers with TSA records cannot check-in online because they are mostly selected for special and secondary screening, especially if they have been suspected of insecurity and calls for such passengers to check-in manually at the airlines. In this case, passengers can only check-in manually by visiting the airline. A mobile boarding pass is used in cases where the passengers prefer not to use a printed one. Acquiring a mobile boarding pass involves the following process:.

You check in on the American Airlines website and select email with mobile option. After a short time, an email is sent to your email account. Download and save the boarding pass as it appears for ease of access during the security check. Most airports accept mobile boarding pass though some do not. For American Airlines flights, barcodes of the mobile boarding pass are scanned at security checkpoints making it easy and convenient for the airline and passengers. Mobile boarding passes can only be used on one phone for one person.

After processing the boarding pass, it is sent to an email. One email can only receive one boarding pass. Therefore, each individual should be able to present their boarding pass. For example, those without a phone can use an eboarding pass provided when passengers check-in online.

One has to consider some minor things while checking in with the American airline to help prevent delays. For example, it is important to have your confirmation number while checking in at the airport. It helps to save time since the kiosks might default to ask for this code. It is also important to consider using mobile boarding passes since they are time-saving since they only involve scanning the barcode. With this, all the required information is displayed.

They also reduce the tension and weariness of misplacing paper documents. All one needs to ensure is their battery charge for the entire trip. It Is also advisable to take a screenshot once the mobile boarding pass is processed. Doing so will help ease retrieving it, especially during check-in.

At this moment, both passengers and airline staff are under pressure to keep time, which creates tension and anxiety. Do not be alarmed if you cannot check-in online. Some people are on the military fare, traveling with an unaccompanied minor or have a pet. These are some of the things that may hinder one from checking in online with American airlines.

Online check-in and use of the app closes before the departure of the intended flight. For international flights, the app closes one and a half hours before departure.